Refund & Return Policy

Overview

Thank you for shopping with us, we appreciate your patronage and support for our artisans.

Our refund and return policy is 10 days. If 10 days have passed since your purchase we cannot offer a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received, it as well as the original packaging. To facilitate the return process we require the original receipt or invoice.

Due to the handcrafted nature of our products, there may be natural color variations, and although our artisan partners make every effort to produce the very best product, this is part of the creative nature and unique design of each item. All photographs are for representation purposes and are shot to look as close as possible to the original product ordered but may have marginal color variations from the actual product.

Embedded in the textiles are vibrant colors, designs, and motifs which make each piece a distinctive work of art. These handmade items are not just products; they’re one-of-a-kind stories hand-woven by artisans who are expressing their deep cultural values and artistic expression.

Shipping

Your order will be shipped within 1-2 business days of our receiving your order. Each order is inspected and carefully packaged and then shipped using USPS. Shipping costs are determined by product weight and size. International orders ship USPS International and additional customs fees or taxes are the customer’s responsibility.

Please note that Kuxtal Mayan Goods cannot be held responsible for delays due to inclement weather or customer error if the shipping address is incomplete. If an order is refused or returned to us due to inaccurate or incomplete address information provided, we reserve the right to charge/retain the shipping fees. 

We appreciate your business and will work diligently to ensure your package is delivered on time and handled with care by our shipping partners, USPS or UPS.

Returns

At Kuxtal Mayan Goods, we strive to ensure complete satisfaction with our products. Due to the hand-crafted nature of our products, there may be some variations in the material of the product. 

If you find you are not completely satisfied with your purchase or find a quality defect, please do not hesitate to reach out to our team at [email protected] within 10 days of receiving your order, and we will guide you through the return process. 

Refunds are accepted only with prior approval and with the item to be returned in pristine condition, not worn or used, in its original condition. Please include the original printed receipt or invoice with the returned item.

At Kuxtal Mayan Goods our team is dedicated to facilitating a smooth and positive experience during your return process.

Need help?

Contact us at [email protected] for questions related to refunds and returns.